Shop terms

• Customer — a natural person, legal person or organisational unit placing an order.
• Consumer — a natural person buying for purposes not directly related to their business or profession. Consumer provisions also apply to a sole trader when the purchase is not of a professional nature for them (Art. 38a of the Polish Consumer Rights Act).
• These terms cover the sale of products and vouchers in the shop. Course sign-ups are handled separately and are not part of shop sales.
• To use the shop you need an up-to-date browser with JavaScript enabled and an active email address. Unlawful content is prohibited.

• The description, photos, price and main features of each product are on its product page.
• Prices are in Polish złoty (PLN) and are final prices. The seller is exempt from VAT (Art. 113(1) of the Polish VAT Act). The cost of delivery and any cash-on-delivery fee is shown at checkout before you place the order, in the “Total” summary.
• Knives and self-defence accessories are sold to adults only — before purchase the Customer confirms that they are 18 or over. The Customer is responsible for owning and using them lawfully.

1. Add products to the basket or click “Buy now”.
2. At checkout, choose delivery and enter your contact details and address (or pickup point).
3. Choose a payment method, accept the terms and click the order button.
4. The sales contract is concluded when the order is placed. We send a confirmation with the order details to the email address provided.

• Online payment — BLIK, fast bank transfer, payment card, Google Pay and Apple Pay via Przelewy24. The order must be paid within 3 days of placing it; unpaid orders are cancelled.
• Cash on delivery — payment when the parcel is delivered (surcharge PLN 7). Not available for vouchers.

Online payments are operated by PayPro SA, ul. Pastelowa 8, 60-198 Poznań, Poland. Card payments are operated by PayPro SA Agent Rozliczeniowy, ul. Pastelowa 8, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division, under KRS number 0000347935, NIP 7792369887, REGON 301345068.

We issue a receipt for every order or — on request — an invoice.

• InPost Parcel Locker 24/7 — PLN 16.99
• InPost courier — PLN 19.99
• DPD courier — PLN 19.99
• DHL courier — PLN 19.99
• ORLEN Paczka (pickup point or locker) — PLN 12.99
• Collection in person — Poznań — free
• Email (PDF voucher) — free

Parcel delivery is free for orders of at least PLN 299. We ship within Poland. Products are dispatched within 2 working days of the payment being credited (for cash on delivery — of placing the order); carrier delivery usually takes 1–2 working days. Collection in person: DefendU, ul. Ułaszyna 26, 61-421 Poznań (Świerczewo), after arranging a time by phone. Vouchers are sent as a PDF by email, usually within 1 working day of the payment being credited.

A Consumer may withdraw from the contract without giving a reason within 14 days. The period runs from the day the Consumer (or a person they designate, other than the carrier) takes possession of the product, and for vouchers — from the day the contract is concluded.

• It is enough to send a statement before the deadline, e.g. by email to igordefendu@gmail.com or by post — you may use the model form below, but this is not mandatory.
• The product must be sent back to ul. Hugona Kołłątaja 106, 61-421 Poznań, Poland within 14 days of withdrawal. The Consumer bears the direct cost of returning it.
• We refund all payments, including the cost of the cheapest delivery offered, within 14 days of receiving the statement, using the same payment method the Consumer used (unless they agree to another). We may withhold the refund until we receive the product or proof that it has been sent back.
• The Consumer is liable for any reduction in the product's value resulting from use beyond what is necessary to establish its nature, characteristics and functioning.
• The right of withdrawal does not apply, among others, to products made to individual order (e.g. personalised) or when a voucher has already been fully used for a course that has taken place.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)
To: Firma Handlowo Usługowa Bartosz Walkiewicz, ul. Hugona Kołłątaja 106, 61-421 Poznań, NIP 7831928665, email: igordefendu@gmail.com
I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*): ………………………………
Ordered on(*) / received on(*): ………………
Name of consumer(s): ………………
Address of consumer(s): ………………
Signature of consumer(s) (only if this form is sent on paper): ………
Date: ………………
(*) Delete as appropriate.

• We are liable for the product's conformity with the contract for 2 years from delivery (for Consumers — under Chapter 5a of the Polish Consumer Rights Act).
• Complaints can be made by email to igordefendu@gmail.com or in writing to ul. Hugona Kołłątaja 106, 61-421 Poznań, Poland. Please describe the problem and give the order number and what you expect (repair, replacement, price reduction or withdrawal from the contract).
• We respond to complaints within 14 days of receiving them.
• Consumers may seek help from a municipal or district consumer ombudsman or the Provincial Inspectorate of Trade Inspection (more at prawakonsumenta.uokik.gov.pl). EU consumers may also use the European Consumer Centre network.

• A voucher entitles the holder to take part in the course or classes stated on its product page, within the validity period shown on the voucher.
• The class date is arranged with us by phone or email.
• A voucher cannot be exchanged for cash after the withdrawal period has ended.